Hatfield (now Alair Homes- Plano) Builders & Remodelers is now Alair Homes Dallas

We are excited that we have become part of the Alair Homes team.


Frequently Asked Questions

Remodeling your home can be an expensive and stressful process. We know exactly how you feel, which is why we put together this comprehensive list of FAQs to address your concerns. Don’t see the answer you are looking for? Contact us online or give us a call and we will do our best to put your mind at ease!

Which areas do you service?

We have specific area that we service so that we can provide the best customer service to all of our clients during their remodel.  Click here to see a map of all of our past projects!

If your project falls outside of this area, you are welcome to give us a call and we can assist you in finding a professional!

Do you provide quotes or estimates?

We believe that the best way to determine the cost of a remodeling project is to carefully design and plan the project out to determine all of the costs. We use our proven process to come up with a price once we have determined what plans and materials your project will use. See our process to find out more!

What is the purpose of the phone calls before we meet?

We use email and text communication a lot through the process of designing and building your project, but we believe the first conversations should be done over the phone. This allows each of us on both sides to determine whether or not this is a good fit. There are many projects that don’t fit our process and what our company does best, so we like to take time to ensure a proper fit before taking your time for an in-person meeting. See our Project Intake Process here.

Where is your office?

Our office is located in southeast Plano and serves as the hub for our company.

Our office & showroom is by appointment only, but it is filled with samples, meeting spaces, offices for our staff, and a warehouse for storing selections and materials for our upcoming projects!

When are you available to meet for an appointment?

We are typically available for in-home meetings from Monday through Friday during the day with some occasional early evening availability. Typically, we do not set appointments on the weekend or on holidays. We believe that dedicated weekend time with family and friends is important for a healthy personal and work life. Please visit our contact page to start the conversation!

How far ahead should I begin planning my remodel?

As soon as you decide that you want to remodel, call us. It takes time to meet, decide if we are a match for each other, and develop the proper design and plans for your project. We will ask you what your timeline is and will be honest if we think we can meet that timeline.

I’m worried that my project is too small. What size projects do you take on?

As Hatfield (now Alair Homes- Plano) Builders, now Alair Homes Dallas, we are best suited for projects that are complex, often needing structural work, and detailed architectural drawings and interior design.  That complexity and level of detail required on that type of project will need design and lots of planning done by an experienced team before the project starts.  Alair provides the protection and service that homeowners with large scale and complex projects need.  Therefore, projects that fall into a range less than $100k aren’t a match for what we do.

You ask what my budget is—why?

We have built some pretty amazing spaces and would love to help your vision come to life. It’s very normal not to know what a realistic budget should be for your project. We will use our historical data and many years of experience to talk with you about a ballpark range for your project. Let’s talk, and we can help you get a better idea of  your range of investment.

Will you remodel my home in stages?

You are likely asking this because you have multiple areas of your home you want to remodel, but you are unsure of the best way to do so.  The short answer to this question is yes, we often remodel in stages.  For some homeowners with multiple spaces to remodel, it makes sense for them to start a project in one area of their home, finish it, then move on to another area.  For other homeowners, they want to just get it all over with at once and they will choose to just renovate all of their areas at the same time.  Whatever your preference, we will work with you to ensure your project is done right!

I already have a design/architectural plans, will you build my project?

Yes, we would love to talk with you about your project and how we can partner up with your designer or architect to build it for you!

Do I need to get a permit for my project?

Typically, yes. We rarely come across municipalities that don’t require a permit for the larger remodeling projects that we provide such as bathrooms, and kitchens. We deal with all of the different building departments across Dallas and the northern suburbs, so we know the building codes like the back of our hands. Once we have the final plans for your project, we will take care of getting the proper permits and inspections needed.

Does Hatfield (now Alair Homes- Plano) Builders have insurance?

Everyone has insurance—on themselves, their homes, cars, and other valuable property—right? The same goes for our company. We carry a general liability policy that protects Hatfield (now Alair Homes- Plano) Builders if property damage or bodily injuries result while a project is under way. We also require all of our trade partners to carry the same liability insurance to protect them while they are working on your home. We are happy to provide you with all of the details of our insurance coverage.

Read our blog about why you should only hire a remodeler with insurance.

Can I select the specific products for the project?

Absolutely! Your remodel is all about you and selecting what you would like to put in your new space. Send us what you love and we will see if we can make it work. Don’t have a clue what you want for your space? That’s okay too! We will find what things inspire you and come up with a scheme for the rest. We will use our showroom and samples as sources for materials we think you might want. We also partner with local vendors and will send you to their showrooms for material selections that we don’t stock.

Can I purchase the materials for my project myself?

Unfortunately, we will not install materials on a project that Hatfield (now Alair Homes- Plano) Builders did not purchase. When we buy the products, we are able to ensure that they arrive ready to be installed and that we know how to install them. We rely on our vendor partnerships to help with damaged products, unique installations, and specialized product information. The one exception to this is kitchen appliances. We have a recommended appliance dealer for you to work with to purchase and install your appliances outside of our contract.

Do I need to move out of my house during the remodeling?

Not necessarily, although renovations can get messy and noisy. Many of our clients choose to live in their home during remodeling, especially if your project is a specific area of your home like the kitchen or bathroom, where the mess can be closed off from your living space. Our clients find that our team of professional tradesmen are very courteous, but keep in mind that if your project is extensive, it may become more practical for you to move out temporarily. Let’s discuss your specific situation prior to scheduling your project and go from there. For tips on setting up a temporary kitchen, check out our blog: “7 Ways to Stay Sane During Your Kitchen Remodel

How long will the remodel process take?

Each project is different, and we will give you an estimated completion date at the beginning of the project. If there is a delay for any reason, we will communicate that to you immediately. We strive to complete every project on time. That said, the process can be somewhat of an emotional rollercoaster, so we do our best to set expectations so that everyone is on the same page.

How do you keep dirt and dust out of other parts of my home?

Although remodeling can be (and often is) very dusty and dirty, we take measures to reduce the mess while your project is under construction. First, we use Build Clean dust control systems to reduce the dust particles in the air significantly. We install plastic dust barriers and drop cloths to isolate the construction area to the fullest extent. We will wear shoe covers, sweep often, and try to be as neat and clean as possible. The bottom line is that we are very sensitive about dust control and our team is conscientious that you are living in your home while we work on it.

Do you use sub-contractors?

Yes, for specialty trades like framing, plumbers, electricians, tile, and flooring we use trade partners (which can also be called sub-contractors). These companies go through a process to become one of our preferred vendors. They know the honesty, service, quality, and craftsmanship that we expect. We have experienced project managers and carpenters on our team that specialize in supervising your project and making sure our trade partners are performing your remodel to our standards.

Do you accept credit card payments or have financing?

We want to make sure we keep costs as low as possible for our customers, therefore we don’t take credit cards. However, we make it easy to pay us! We have an online project management software that you can set up with your bank account that accepts electronic payments! And while we do not finance remodeling projects in-house, we have a multitude of contacts we can put you in touch with to talk about financing your remodel.

THE HATFIELD (now Alair Homes- Plano) PROCESSLearn More >>
  • 1
    Initial Meetings
  • 2
    Space Measurement
  • 3
    Project Selection Meeting
  • 4
    Design Package Review
  • 5
    Initial Budget Review
  • 6
    Selection Finalization
  • 7
    Construction Agreement & Deposit
  • 8
    Pre-Construction Hand-Off Meeting
  • 9
    Start of Construction