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Frequently Asked Questions

Remodeling your home can be an expensive and stressful process. We know exactly how you feel, which is why we put together this comprehensive list of FAQs to address your concerns. Don’t see the answer you are looking for? Contact us online or give us a call and we will do our best to put your mind at ease!

Which areas do you service?

We have specific area that we service so that we can provide the best customer service to all of our clients during their remodel.  Click here to see a map of all of our past projects!

If your project falls outside of this area, you are welcome to give us a call and we can assist you in finding a professional!

Do you provide quotes or estimates?

We believe that the best way to determine the cost of a remodeling project is to carefully design and plan the project out to determine all of the costs. We use our proven process to come up with a price once we have determined what plans and materials your project will use. See our process to find out more!

What is the purpose of the phone calls before we meet?

We use email and text communication a lot through the process of designing and building your project, but we believe the first conversations should be done over the phone. This allows each of us on both sides to determine whether or not this is a good fit. There are many projects that don’t fit our process and what our company does best, so we like to take time to ensure a proper fit before taking your time for an in-person meeting. See our Project Intake Process here.

Where is your office?

Our office is located in southeast Plano and serves as the hub for our company.

Our office & showroom is by appointment only, but it is filled with samples, meeting spaces, offices for our staff, and a warehouse for storing selections and materials for our upcoming projects!

When are you available to meet for an appointment?

We are typically available for in-home meetings from Monday through Friday during the day with some occasional early evening availability. Typically, we do not set appointments on the weekend or on holidays. We believe that dedicated weekend time with family and friends is important for a healthy personal and work life. Please visit our contact page to start the conversation!

Will you look at a house we are thinking about buying?

Once you have passed the option period on the purchase of your new home, we would love to start the conversation about your remodeling projects. Because we are a small company with limited resources, we are not usually able to meet the timelines set during the purchase period of real estate transactions.

What does a typical remodel cost?

We recommend looking at Remodeling Magazine’s annual Cost Vs. Value report. It compares the Dallas area average cost for 21 popular remodeling projects. The report also details what an average project currently costs and what you can expect as a return for your investment in updating your home. There are 2 ranges listed on the report.  In our experience, most projects usually fall closer to the upscale range.  See the report directly from the magazine here.

How far ahead should I begin planning my remodel?

As soon as you decide that you want to remodel, call us. It takes time to meet, decide if we are a match for each other, and develop the proper design and plans for your project. We will ask you what your timeline is and will be honest if we think we can meet that timeline.

I’m worried that my project is too small. What size projects do you take on?

We are best suited to design and remodel projects where most or all of the surfaces need to be replaced. Some projects may not require all of the design and supervision services that our company provides.

Our best advice here? Fill out a contact form, and we will give you a call.  You can tell us about your project, and we will either take another step forward together or help you find another remodeler who is better suited to your project!

You ask what my budget is—why?

We have designed some pretty amazing spaces and would love to help your vision come to life. It’s very normal not to know what a realistic budget should be for your project. We will use our historical data and many years of experience to talk with you about a ballpark range for your project. Let’s talk and we can help you get a better idea of  your range of investment.

Will you remodel my home in stages?

You are likely asking this because you have multiple areas of your home you want to remodel, but you are unsure of the best way to do so.  The short answer to this question is yes, we often remodel in stages.  For some homeowners with multiple spaces to remodel, it makes sense for them to start a project in one area of their home, finish it, then move on to another area.  For other homeowners, they want to just get it all over with at once and they will choose to just renovate all of their areas at the same time.  Whatever your preference, we will work with you to ensure your project is done right!

Will you just do the design for my project?

Our design department specifically designs our projects to be constructed by our team only.  We will not design a project to be built by another contractor or firm.  If you are specifically looking for an independent designer, give our office a call and we can help you find a designer to fit your needs!

I already have a design/architectural plans, will you build my project?

Over the last decade, we have been approached by a lot of homeowners who have had a design drawn, but they are unclear about the best way to hire a firm to build it.  We totally understand, remodeling your home can be a confusing process.

In most cases, if you have already designed your project and are happy with your plans, you may not need all of the services that we provide.    However, if you have questions, concerns, or aren’t sure if your design or plans are the right fit for you, please contact us and we can help you determine the best direction for you and your project!

What is a design agreement?

One of the first steps beyond our initial meetings is to enter into a Design Agreement. The purpose of this agreement is to provide you with valuable planning and design services while allowing the free flow of information and price analysis. Our design team will produce design and working drawings for the purposes of finalizing pricing and contract to remodel the proposed project. The design fee will cover design and estimating staff time, floor plans, and 3D renderings. Hatfield designers will also provide color and material selection services to  coordinate the materials used for cabinets, counters, walls, and flooring. Upon completion of your plans, and selections we will discuss your project investment.

Do I need to get a permit for my project?

Typically, yes. We rarely come across municipalities that don’t require a permit for the larger remodeling projects that we provide such as bathrooms, and kitchens. We deal with all of the different building departments across Dallas and the northern suburbs, so we know the building codes like the back of our hands. Once we have the final plans for your project, we will take care of getting the proper permits and inspections needed.

Read more about the benefits of building permits here.

Does Hatfield Builders have insurance?

Everyone has insurance—on themselves, their homes, cars, and other valuable property—right? The same goes for our company. We carry a general liability policy that protects Hatfield Builders if property damage or bodily injuries result while a project is under way. We also require all of our trade partners to carry the same liability insurance to protect them while they are working on your home. We are happy to provide you with all of the details of our insurance coverage.

Read our blog about why you should only hire a remodeler with insurance.

Can you create the design and drawings for my project?

Yes! That is an important part of what sets us apart from other “design/build” firms. We have an in-house design staff dedicated to taking your dreams and ideas and translating them into your home. We use special design software that allows us not only to dimension your home on a flat surface but render those plans into a visual 3D image that can view your new space from all angles. Our experienced and talented staff will not only design your new spaces, but will also be a guide and expert ensuring every detail of the design gets translated into your home.  Check out our 3D Renderings page for more information!

How long will it take to design my project?

Every remodeling project is different. The length of the design phase is largely dictated by how large or complex the project is. The timeline also depends on how easily and quickly we are able to communicate, meet, and make firm decisions. Our typical design phase lasts anywhere from 4 to 8 weeks. Click here for more about our process.

When do we receive the drawings for review?

Based upon our initial conversations and measurements, we will come up with new floor plans for you. We will meet with you in our office and show you our initial floor plans and possibly some 3D renderings so that you can see what your new space can look like.  This usually takes a couple of weeks from the time we measure your space. We will discuss how we came up with the plans, listen to your feedback, and make any necessary alterations to those plans during that meeting.

Can I select the specific products for the project?

Absolutely! Your remodel is all about you and selecting what you would like to put in your new space. Send us what you love and we will see if we can make it work. Don’t have a clue what you want for your space? That’s okay too! We will find what things inspire you and come up with a scheme for the rest. We will use our showroom and samples as sources for materials we think you might want. We also partner with local vendors and will send you to their showrooms for material selections that we don’t stock.

Can I purchase the materials for my project myself?

Unfortunately, we will not install materials on a project that Hatfield Builders did not purchase. When we buy the products, we are able to ensure that they arrive ready to be installed and that we know how to install them. We rely on our vendor partnerships to help with damaged products, unique installations, and specialized product information. The one exception to this is kitchen appliances. We have a recommended appliance dealer for you to work with to purchase and install your appliances outside of our contract.

Do I need to move out of my house during the remodeling?

Not necessarily, although renovations can get messy and noisy. Many of our clients choose to live in their home during remodeling, especially if your project is a specific area of your home like the kitchen or bathroom, where the mess can be closed off from your living space. Our clients find that our team of professional tradesmen are very courteous, but keep in mind that if your project is extensive, it may become more practical for you to move out temporarily. Let’s discuss your specific situation prior to scheduling your project and go from there. For tips on setting up a temporary kitchen, check out our blog: “7 Ways to Stay Sane During Your Kitchen Remodel

How long will the remodel process take?

Each project is different, and we will give you an estimated completion date at the beginning of the project. If there is a delay for any reason, we will communicate that to you immediately. We strive to complete every project on time. That said, the process can be somewhat of an emotional rollercoaster, so we do our best to set expectations so that everyone is on the same page.

How do you keep dirt and dust out of other parts of my home?

Although remodeling can be (and often is) very dusty and dirty, we take measures to reduce the mess while your project is under construction. First, we use Build Clean dust control systems to reduce the dust particles in the air significantly. We install plastic dust barriers and drop cloths to isolate the construction area to the fullest extent. We will wear shoe covers, sweep often, and try to be as neat and clean as possible. The bottom line is that we are very sensitive about dust control and our team is conscientious that you are living in your home while we work on it.

Do you use sub-contractors?

Yes, for specialty trades like framing, plumbers, electricians, tile, and flooring we use trade partners (which can also be called sub-contractors). These companies go through a process to become one of our preferred vendors. They know the honesty, service, quality, and craftsmanship that we expect. We have experienced project managers and carpenters on our team that specialize in supervising your project and making sure our trade partners are performing your remodel to our standards.

Do you accept credit card payments or have financing?

We want to make sure we keep costs as low as possible for our customers, therefore we don’t take credit cards. However, we make it easy to pay us! We have an online project management software that you can set up with your bank account that accepts electronic payments! And while we do not finance remodeling projects in-house, we have a multitude of contacts we can put you in touch with to talk about financing your remodel.

Start Planning Your Project!
THE HATFIELD PROCESSLearn More >>
  • 1
    Initial Meetings
  • 2
    Space Measurement
  • 3
    Project Selection Meeting
  • 4
    Design Package Review
  • 5
    Initial Budget Review
  • 6
    Selection Finalization
  • 7
    Construction Agreement & Deposit
  • 8
    Pre-Construction Hand-Off Meeting
  • 9
    Start of Construction