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Are We the Right Fit for Your Project?

Here are the answers to some of your biggest questions.

Does Hatfield Provide the Services You Want?

Typically, all the projects we do require a design. The following is an example that will help spell out what this means:

Yes, We do: Provide services for a full kitchen remodel PLUS install new hardwood flooring throughout the entire first floor.

No, We Don’t: Provide services for JUST putting in new hardwood flooring throughout the entire first floor.

Why not? We are built as a design-build company, with a team of people that each supply support for each project. If we were only doing a flooring project, these assets (the designer, the showroom, etc.) would not be utilized and thus, our cost for such a small project would be higher than a single sub-contractor or tradesman that provided JUST flooring installations.

SERVICES PROVIDED

Please note: We provide many additional services that are not specifically listed here that can be added to larger remodeling projects as part of the scope of work.

  • Kitchen Remodeling
  • Bathroom Remodeling
  • Whole-Home Renovations
  • Multi-room remodels
  • Room Reconfiguration
  • New Garages

SERVICES NOT PROVIDED

Please note: We provide many of these services within larger full remodeling projects, but not separately as single services.

  • Handyman Services
  • Sub-Contracting
  • Painting, Tiling, Plumbing, Electrical, Flooring, Drywall, and Carpentry (unless part of a larger project)
  • Fireplaces or Staircases
  • Cabinet Refacing
  • Exterior Services, Decks, or Porches (unless part of larger project)

Although we provide many additional services to our current clients as add-ons to our larger remodeling projects, generally, we do not provide these same services separately. These include small projects that a handyman would likely do or a tradesman would take on.

Is Timing Going to Be an Issue?

Many people call us expecting to start their project in the very near future. We understand that a big party may be planned or maybe you want to be settled in for your children before school starts, but it takes time to plan for large remodeling projects to get done correctly. Many factors can affect how long a project will take, including:

Initial Meetings: A lot of time is spent during this phase getting to know you. There will be correspondence back and forth to schedule a time to talk over the phone, then to meet in person. We will then meet again in our office with a member of our design staff. After that comes the decision to move forward into our design phase and sign our design agreement. You may need time to discuss and decide if Hatfield is the best fit for you before signing. If you would like more information on our step by step plan, check out the Our Process page.

Design and Selections: Whether you are remodeling your bathroom, kitchen, or whole house one constant is universal: many decisions will need to be made. These include flooring, colors, appliances, fixtures, and many others. These are big, costly, and hard decisions that ultimately can take days to months depending on how decisive you are. So, while some people know exactly what they want, we also know that this process take some clients a lot more time before they can finally make the decision and sign off on a selection. Several other factors may add additional time to this process, including price and availability, which may lead to going back to the drawing board and taking even more time.

Permits: Every city is different, but it does take time to get this process underway because we must have completed drawings, then submit them, then await any questions from the city, then wait for the approval. Rest assured, we are very familiar with all the ins and outs of each municipality, but permits still take time to obtain.

Cabinets: If you are doing a project that includes cabinetry, which most of our projects will, then understand that it can take six weeks to get these cabinets after ordering them (which does not include the phase prior—designing the cabinet layout).

Ordering Materials: Once you have decided upon which tile and fixtures to use, we will order all of them. Keep in mind that many of these items will also take days to even weeks to get delivered and ready to install, not to mention how often building materials are shipped incorrectly or damaged during shipping.

Scheduling Trades: All across the United States, there is a shortage of skilled building labor right now. We use a trusted team of trade partners who are experienced and in demand. We do our best to plan our projects as far out as we can, but sometimes we will have to wait for our trades to be available to work on our projects.

How Do I Know What I Will Get for My Investment?

How much a remodeler charges is based on several factors, which can include:

Quality of Work & Supervision: In regard to price, the single most important factor to consider is the quality of the work taking place. The price we provide is directly related to the extra safeguards put in place for our client’s piece of mind. We provide direct close supervision of your project with multiple experienced designers and managers overseeing all the trade partners working. Every client gets a client login to keep up to date on selections, pricing, and progress. Great reviews and awards both distinguish us from our competitors, and these were achieved by hard work and an unmatched dedication to service that we not only stand by but can show through so many years in business with an impeccable reputation.

Warranty: We have been in business since 2005, and we are not going anywhere. We stand behind our work and warranty our work for a year after we have swept ourselves out the door.

While every business is setup differently, many have more overhead than us, but can also have significantly less as well. Overhead for a single contractor with no employees would be a lot less than a company with 100 employees. One key difference between a single contractor doing business out of his home is that he probably can’t provide things a larger company like us offers, including:

  • A showroom to pick selections and have client meetings.
  • An experienced designer who ensures functionality and assists you to make stylish and informed decisions along the way.
  • A designated estimator to make sure you get you get accurate pricing, along with accurate change orders during your project.
  • Office staff to answer your calls promptly and to ensure you are routed to the right person with answers to your questions.

And lastly, we provide project managers and carpenters that are on-site ensuring your work is on schedule and done correctly from start to finish.

Do You Want Someone to Take Care of Every Detail?

Planning: Our staff has years of experience working in residences that present all kinds of challenges. It is our job to think about the what ifs on your home. We know what will work and what won’t and when to bring in other experts to ensure all the details have been thought through before we take a hammer to your existing space. See our 3D Rendering page for more!

Materials: When your materials are selected, we will handle all the ordering and receiving. We make sure that each product is the correct size and style, as well as free of defects before we install it at your home. Some homeowners want to buy their own materials for their project. This can be for several reasons, but the most common is that they prefer a certain supplier of a product. This may be okay for certain products that we may not already carry or use, but in many instances, we do not allow outside products to be used for a few reasons, but most notably because we provide a warranty for our services. We know the quality of the products we put into our work and stand by them and would not be able to provide that same level of service and quality without the use of our own tested products.

Labor: We have learned that the most successful projects are the ones that allow us to hire our team of trusted trade professionals to complete them. It is important that a company doing this work is licensed, insured, and most importantly able to pass rigorous city inspections.

Are You Within Our Service Area ?

The reason we have boundaries is to ensure we can provide exceptional service to each one of our clients. We have gotten to know the cities that we currently provide our services in, and they know us. This is important because they trust that we are a reputable company, which helps during the permit and inspections process.

The most important aspect of keeping our service area close to our home office is to ensure we can get to a project fast to remedy an issue in a timely manner when they may arise.

To find out if you are within our range, check out our service area.

Have even more questions? Check out our Frequently Asked Questions page to find out more!

THE HATFIELD PROCESSLearn More >>
  • 1
    Initial Meetings
  • 2
    Space Measurement
  • 3
    Project Selection Meeting
  • 4
    Design Package Review
  • 5
    Initial Budget Review
  • 6
    Selection Finalization
  • 7
    Construction Agreement & Deposit
  • 8
    Pre-Construction Hand-Off Meeting
  • 9
    Start of Construction